General Information About Consultations:
Consultations are provided by Gestalt practitioners (4th- and 5th-year students in Gestalt therapy training) who are currently undergoing professional training. All work is conducted within the Gestalt approach and is regularly supported by professional supervision, providing an additional level of quality, accountability, and safety in the therapeutic process.
Gestalt therapists are professionals who have completed their training, fulfilled the required number of practical training hours, and are beginning independent professional practice. Their work may also be supported by supervision, helping to maintain high professional standards and continuous professional development.
A Gestalt practitioner is a specialist who is completing professional training and undertaking the required practical work. Their work is regularly supervised and meets the training standards for Gestalt counsellors.
Services are provided in the form of psychotherapeutic counselling within the Gestalt approach and psychological support.
No. The consultations are not a medical service, do not replace medical examination or treatment, and do not involve medical diagnosis.
No. Where medically indicated, clients are advised to consult an appropriate healthcare professional.
Services are available only to adults aged 18 and over.
Booking and Organisational Questions:
Bookings are made online through the website. Clients can choose the consultation language, format (online or in person), specialist category and an available time.
No. Completing a preliminary questionnaire is not required.
No. A doctor’s referral is not required.
Yes. Clients can choose a specialist from the available list or use the automatic specialist assignment option when booking.
Automatic assignment means that the client is booked with an available specialist who matches the selected format and language.
Yes. Clients can contact the center administration and request a change of specialist.
The possibility of changing the format is discussed individually with the consultant and depends on organisational circumstances.
The possibility of regular appointments is discussed individually with the consultant. Several consultations can be booked in advance; however, each consultation is paid for at the time of booking.
Consultation Process:
The first consultation is a relaxed opportunity to get acquainted and talk about what is important to you at the moment. You do not need to prepare a specific request in advance or know where to begin — the therapist will help guide the conversation at your own pace.
You will have the opportunity to ask questions, become familiar with the way the consultations work, and see whether this format feels right for you.
No. Your request can be formulated or clarified during the consultation process.
You can discuss any topics that are meaningful to you. Consultations are provided in accordance with applicable regulations and the principles of professional ethics.
Each consultation lasts 50 minutes.
The frequency of consultations is determined individually and agreed upon between the client and the specialist.
The number of consultations is individual and is not determined in advance. The Centre does not set a minimum or maximum number of sessions.
At the initial stage, we recommend planning at least 10 consultations with the same specialist to ensure continuity and consistency in the work.
No. The Centre and its specialists cannot guarantee a specific outcome from the consultations, as the result depends on many individual factors.
Payment, Cancellation and Consultation Format:
Payment is made online at the time of booking the consultation.
Available payment methods are displayed during the booking process. Payment can be made by bank card, Google Pay, Apple Pay, or via online banking using the available banking solutions.
No. Payment is made before the consultation, during the booking process on the website.
Yes. A consultation may only be cancelled with a subsequent rescheduling. A consultation may be rescheduled once. In the event of a repeated cancellation, the consultation is considered to have taken place, the payment is non-refundable, and a new booking and payment are required for another consultation.
A consultation may be cancelled and rescheduled no later than 24 hours before its scheduled start time. We value mutual respect and a responsible approach to time — both on our part and on the part of our clients. We therefore ask you to inform us of any changes to your booking in good time.
No. In the event of a no-show or failure to comply with the specified cancellation deadline, the payment is non-refundable.
Consultations follow the same principles in both formats. The only difference is how they take place: in-person consultations are held at the address specified by the specialist, while online consultations are conducted remotely.
The possibility of changing the format is discussed individually with the consultant and depends on organisational circumstances.
Confidentiality, Supervision and Limitations
Yes. The Centre complies with confidentiality requirements and personal data protection regulations in accordance with applicable legislation.
Only information necessary for booking, providing the service and fulfilling legal obligations is processed.
Personal data is not shared with third parties except in cases provided for by applicable law.
As part of supervision, the professional work process may be discussed without disclosing the client’s identity or personal data.
Consultations are not recorded without the client’s separate prior written or electronic consent.
If you have a complaint, suggestion or concern regarding the services provided, we encourage you to first contact the Centre’s administration by email or through the contact form on the website.
We review every submission carefully and confidentially and aim to find a constructive solution. If the matter cannot be resolved within the Centre, you have the right to contact the relevant professional or supervisory authorities in accordance with applicable legislation.
If you require emergency or crisis assistance, please contact the appropriate emergency psychological or medical services.
CONTACTA does not provide emergency or crisis assistance.
If there is an immediate threat to your life or health, or to the life or health of another person, call 112.
If you need immediate emotional support in a crisis situation, call the 24-hour crisis helpline at 116123.
Children and adolescents helpline — 116111.
If you haven’t found the answer to your question
Please contact the Centre’s administration using the contact form or the contact details provided on the website.